At Pharmica we are committed to safeguarding and preserving the privacy of our visitors. These ‘key points’ summarise some of the more important provisions in our privacy policy. We also recommend that you read the full privacy policy.
We use your personal information:
We share your personal information:
Some of the information we collect is medical data. This information is always treated confidentially. We will never disclose medical data unless legally required or permitted to do so. It will not be used by us for marketing purposes unless you give us your express permission.
Pharmica, knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy and forms part of our website terms and conditions (‘Website Terms’), as set out here.
At Pharmica we are committed to safeguarding and preserving the privacy of our customers and website visitors.
This Privacy Policy explains what happens to any personal information that you provide to us, or that we collect from you whilst you visit our site.
We do update this Policy from time to time so please do review this Policy regularly.
Pharmica Ltd (registered number 9668055), whose registered office is at 1-5 Clerkenwell Road, London, EC1M 5PA is the data controller responsible for your personal data (collectively “Pharmica”, “we”, “us” or “our” in this privacy policy). We are registered with the UK’s Information Commissioner’s Office (ICO) with reference ZA145178.
Medical data (including your patient records, consultation notes and order history) may be collected via any online forms and medical questionnaires you complete, telephone conversations and secure messaging with us, as well as through photo assessments.
Your medical data and order history is treated confidentiality, which means that none of our staff can access it unless they are a health professional (or owe a similar duty of confidentiality). We will never disclose medical data without your consent unless legally required or permitted to do so.
Your medical data will not be used by us to send you information about our products and services (i.e. for marketing purposes) unless you give us your express permission to use your medical data this way.
In providing our services to you and running and maintaining our website, we collect and process the following data about you:
Volunteered by you
This personal information may comprise your name, delivery address, email address, date of birth, gender, telephone number, GP’s name and address, medical history, medical information, consultation notes, payment records and details of the medicines you’ve ordered.
Our services
As part of the provision of our services, we use the information that we collect from you:
Marketing purposes
Where you have given us permission in advance, we may also use the information for one or more of the following purposes:
Use of your medical data for marketing purposes
Where you have given us your express permission in advance (separately to permitting us to send you more general marketing materials), we may also use your medical data to send you specialist information about our products and services. For example, if a customer told us that they suffer from asthma and asked us to send them marketing materials about asthma related goods and services, we may do so. This information would never be shared with third parties to enable them to send you information regarding their goods and services. You can change your mind and withdraw your permission for us to use your medical data for marketing purposes at any time. This will not affect your use of our services.
In operating our website it may become necessary to transfer personal data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal information to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your personal information is treated and stored securely and in accordance with this Privacy Policy.
We hold your personal information for as long as we have a legal or business reason to do so, which generally means as long as you remain a customer or as required to meet our legal obligations, resolve disputes or enforce our agreements. To fulfil our obligations to the General Pharmaceutical Council, the Department of Health and Social Care, and other regulatory or similar bodies, health-related personal information may need to be retained for a period of time after you cease to be a customer. We’ll always store your data securely and won’t use it for any other purpose.
As set out above, we may disclose your personal information to third parties, in accordance with this Privacy Policy, in the following circumstances:
In addition, we may disclose your personal information to third parties, in accordance with this Privacy Policy, in the following circumstances:
Under the General Data Protection Regulation (GDPR), you, as a data subject have a number of rights which are detailed below:
Request access to your personal data that we hold about you (commonly known as a “data subject access request” or DSAR). This enables you to receive a copy of the personal data we hold about you or are otherwise processing.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected. We will need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data that we hold about you. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third-party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third-party. We will provide to you, or a third-party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal information.
Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer or browser.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. The ICO can be reached here. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at [email protected].
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